:root{color-scheme:light;font-family:Pretendard,Noto Sans KR,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;font-synthesis:none;text-rendering:optimizeLegibility;--ink-950: #15171a;--ink-900: #1e2125;--ink-800: #2b2f34;--ink-700: #43484f;--ink-600: #626871;--ink-500: #7c838d;--ink-400: #a1a7af;--ink-300: #c9cdd2;--ink-200: #dfe2e5;--ink-150: #e9ebed;--ink-100: #f2f3f4;--ink-50: #f7f8f8;--white: #ffffff;--signal: #ef4035;--signal-dark: #d92f26;--signal-soft: #fff0ee;--green: #15835c;--green-soft: #e9f8f1;--blue: #2468d6;--blue-soft: #edf4ff;--amber: #9a6700;--amber-soft: #fff7dc;--danger: #c9372c;--danger-soft: #fff0ef;--shadow-sm: 0 1px 2px rgb(20 23 26 / 7%), 0 4px 14px rgb(20 23 26 / 4%);--shadow-lg: 0 28px 90px rgb(14 17 20 / 22%);--radius-sm: 8px;--radius-md: 12px;--radius-lg: 18px}*{box-sizing:border-box}html,body,#root{min-width:320px;min-height:100%;margin:0}body{background:var(--ink-50);color:var(--ink-950);font-size:14px;line-height:1.5}button,input,textarea,select{color:inherit;font:inherit}button{cursor:pointer}button:disabled,input:disabled,textarea:disabled,select:disabled{cursor:not-allowed;opacity:.55}button,a,input,textarea,select{outline:none}:focus-visible{outline:3px solid rgb(36 104 214 / 30%);outline-offset:2px}h1,h2,h3,h4,p{margin:0}ol,ul,dl,dd{margin:0;padding:0}li{list-style:none}.sr-only{position:absolute;width:1px;height:1px;margin:-1px;padding:0;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.eyebrow{color:var(--ink-500);font-size:10px;font-weight:800;letter-spacing:.16em}.muted-copy{color:var(--ink-500);font-size:12px}.text-danger{color:var(--danger)}.positive{color:var(--green)!important}.negative{color:var(--danger)!important}.button{display:inline-flex;min-height:40px;align-items:center;justify-content:center;gap:7px;border:1px solid transparent;border-radius:9px;padding:0 16px;font-weight:700;transition:transform .12s ease,background-color .12s ease,border-color .12s ease}.button:hover:not(:disabled){transform:translateY(-1px)}.button--sm{min-height:34px;padding:0 11px;font-size:12px}.button--primary{background:var(--ink-950);color:var(--white)}.button--primary:hover:not(:disabled){background:var(--signal)}.button--secondary{border-color:var(--ink-200);background:var(--white);color:var(--ink-800)}.button--secondary:hover:not(:disabled){border-color:var(--ink-400);background:var(--ink-50)}.button--ghost{background:transparent;color:var(--ink-600)}.button--ghost:hover:not(:disabled){background:var(--ink-100);color:var(--ink-900)}.button--danger{background:var(--danger);color:var(--white)}.icon-button{display:inline-grid;width:36px;height:36px;flex:0 0 auto;place-items:center;border:1px solid var(--ink-200);border-radius:9px;background:var(--white);color:var(--ink-600)}.icon-button:hover{border-color:var(--ink-400);color:var(--ink-950)}.badge{display:inline-flex;min-height:21px;align-items:center;gap:4px;border-radius:999px;padding:2px 8px;background:var(--ink-100);color:var(--ink-700);font-size:10px;font-weight:700;line-height:1.25;white-space:nowrap}.badge--success{background:var(--green-soft);color:var(--green)}.badge--warning{background:var(--amber-soft);color:var(--amber)}.badge--danger{background:var(--danger-soft);color:var(--danger)}.badge--info{background:var(--blue-soft);color:var(--blue)}.badge--dark{background:var(--ink-800);color:var(--white)}.spinner{display:inline-flex;animation:spin .9s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.empty-state{display:flex;width:100%;min-height:180px;flex-direction:column;align-items:center;justify-content:center;padding:28px;color:var(--ink-500);text-align:center}.empty-state__icon{display:grid;width:48px;height:48px;margin-bottom:13px;place-items:center;border-radius:15px;background:var(--ink-100);color:var(--ink-600)}.empty-state h3{margin-bottom:5px;color:var(--ink-900);font-size:15px}.empty-state p{max-width:340px;font-size:12px}.empty-state .button{margin-top:14px}.error-state{display:flex;align-items:flex-start;gap:10px;margin:12px;border:1px solid #f0c7c3;border-radius:var(--radius-md);padding:13px;background:var(--danger-soft);color:var(--danger)}.error-state>svg{flex:0 0 auto;margin-top:1px}.error-state>div{min-width:0;flex:1}.error-state strong{display:block;font-size:12px}.error-state p{margin-top:2px;color:#7b3c38;font-size:11px}.skeleton-stack{display:flex;width:100%;flex-direction:column;gap:12px}.skeleton{height:12px;border-radius:999px;background:linear-gradient(90deg,var(--ink-100) 25%,var(--ink-150) 37%,var(--ink-100) 63%);background-size:400% 100%;animation:shimmer 1.35s ease infinite}@keyframes shimmer{0%{background-position:100% 0}to{background-position:0 0}}.login-page{display:grid;min-height:100dvh;grid-template-columns:minmax(440px,1.12fr) minmax(420px,.88fr);background:var(--white)}.login-page__visual{position:relative;display:flex;min-height:100%;flex-direction:column;justify-content:flex-end;overflow:hidden;padding:clamp(38px,7vw,108px);background:radial-gradient(circle at 74% 20%,rgb(239 64 53 / 70%) 0,transparent 28%),radial-gradient(circle at 15% 90%,rgb(255 255 255 / 10%) 0,transparent 26%),linear-gradient(138deg,#111316,#24272b 60%,#141619);color:var(--white)}.login-page__visual:before,.login-page__visual:after{position:absolute;width:52vw;height:16vw;border:1px solid rgb(255 255 255 / 10%);border-radius:50%;content:"";transform:rotate(-28deg)}.login-page__visual:before{top:6%;left:-22%}.login-page__visual:after{top:28%;right:-30%}.login-page__mark{position:absolute;top:5vw;right:6vw;color:#ffffff0a;font-size:clamp(220px,35vw,580px);font-style:italic;font-weight:900;letter-spacing:-.15em;line-height:.75;transform:skew(-10deg)}.login-page__copy{position:relative;z-index:1}.login-page__copy>p{margin-bottom:24px;color:var(--signal);font-size:12px;font-weight:800;letter-spacing:.18em}.login-page__copy h1{max-width:720px;font-size:clamp(34px,4vw,68px);letter-spacing:-.045em;line-height:1.15}.login-page__copy span{display:block;margin-top:24px;color:#ffffff9e;font-size:clamp(14px,1.4vw,18px)}.login-page__track{position:absolute;right:-15%;bottom:8%;width:70%;height:5px;background:var(--signal);transform:rotate(-13deg)}.login-card{display:flex;width:min(100%,540px);align-self:center;justify-self:center;flex-direction:column;padding:48px clamp(34px,6vw,72px)}.brand-lockup{display:inline-flex;align-items:center;gap:10px;font-size:19px;font-style:italic;font-weight:900;letter-spacing:.08em}.brand-lockup__symbol{display:grid;width:32px;height:32px;place-items:center;border-radius:8px 2px;background:var(--signal);color:var(--white);font-size:18px;transform:skew(-7deg)}.login-card__heading{margin:68px 0 34px}.login-card__heading h2{margin:8px 0 10px;font-size:29px;letter-spacing:-.04em}.login-card__heading>p:last-child{color:var(--ink-500)}.login-form{display:flex;flex-direction:column;gap:18px}.login-form label,.dialog-form>label,.points-fields label{display:flex;flex-direction:column;gap:7px;color:var(--ink-700);font-size:12px;font-weight:700}.input-with-icon{display:flex;height:50px;align-items:center;gap:10px;border:1px solid var(--ink-200);border-radius:10px;padding:0 14px;background:var(--white);color:var(--ink-400)}.input-with-icon:focus-within{border-color:var(--ink-700);box-shadow:0 0 0 3px #1e212512;color:var(--ink-800)}.input-with-icon input{min-width:0;flex:1;border:0;background:transparent}.input-with-icon input::placeholder{color:var(--ink-400)}.input-action{display:grid;border:0;padding:3px;background:transparent;color:var(--ink-500)}.login-form>.button{min-height:50px;margin-top:7px}.form-error{border-radius:8px;padding:10px 12px;background:var(--danger-soft);color:var(--danger);font-size:12px}.login-card__footer{margin-top:30px;color:var(--ink-400);font-size:11px;text-align:center}.office-shell{display:grid;width:100%;height:100dvh;grid-template-columns:76px minmax(0,1fr);overflow:hidden;background:var(--ink-50)}.global-nav{position:relative;z-index:30;display:flex;min-height:0;flex-direction:column;align-items:center;padding:17px 10px 14px;background:var(--ink-950);color:var(--white)}.global-nav__brand{display:flex;flex-direction:column;align-items:center;gap:3px;font-size:8px;font-style:italic;font-weight:900;letter-spacing:.08em}.global-nav__brand span{display:grid;width:35px;height:35px;place-items:center;border-radius:9px 2px;background:var(--signal);font-size:20px;transform:skew(-7deg)}.global-nav nav{display:flex;width:100%;flex:1;flex-direction:column;gap:9px;padding-top:48px}.global-nav nav button{display:flex;width:100%;height:53px;flex-direction:column;align-items:center;justify-content:center;gap:4px;border:0;border-radius:10px;background:transparent;color:var(--ink-400);font-size:9px;font-weight:700}.global-nav nav button:hover,.global-nav nav button.is-active{background:var(--ink-800);color:var(--white)}.global-nav nav button.is-active:before{position:absolute;left:0;width:3px;height:31px;border-radius:0 3px 3px 0;background:var(--signal);content:""}.global-nav__bottom{display:flex;flex-direction:column;align-items:center;gap:14px}.global-nav__security{color:var(--green)}.global-nav__profile{display:flex;flex-direction:column;align-items:center;gap:5px;border:0;background:transparent;color:var(--ink-400)}.global-nav__profile span{display:grid;width:34px;height:34px;place-items:center;border:1px solid var(--ink-700);border-radius:50%;background:var(--ink-800);color:var(--white);font-size:12px;font-weight:800}.office-workspace{display:grid;min-width:0;min-height:0;grid-template-columns:minmax(290px,335px) minmax(440px,1fr) minmax(330px,370px);overflow:hidden}.inbox-sidebar{display:flex;min-width:0;min-height:0;flex-direction:column;border-right:1px solid var(--ink-150);background:var(--white)}.inbox-sidebar__header{display:flex;min-height:80px;align-items:center;justify-content:space-between;padding:18px 20px 12px}.inbox-sidebar__header h2,.customer-panel__header h2{margin-top:2px;font-size:20px;letter-spacing:-.035em}.inbox-tabs{display:grid;grid-template-columns:repeat(4,1fr);padding:0 12px 12px}.inbox-tabs button{position:relative;display:flex;min-width:0;height:50px;flex-direction:column;align-items:center;justify-content:center;gap:3px;border:0;border-bottom:2px solid transparent;background:transparent;color:var(--ink-500);font-size:10px;font-weight:600}.inbox-tabs button:hover,.inbox-tabs button.is-active{color:var(--ink-950)}.inbox-tabs button.is-active{border-bottom-color:var(--signal)}.inbox-tabs button strong{position:absolute;top:1px;right:5px;display:grid;min-width:18px;height:18px;place-items:center;border-radius:999px;background:var(--ink-100);font-size:9px}.search-field{display:flex;height:40px;flex:0 0 auto;align-items:center;gap:8px;margin:0 14px 12px;border:1px solid var(--ink-200);border-radius:9px;padding:0 10px;background:var(--ink-50);color:var(--ink-500)}.search-field:focus-within{border-color:var(--ink-500);background:var(--white)}.search-field input{width:100%;min-width:0;border:0;background:transparent;font-size:12px}.search-field input::placeholder{color:var(--ink-400)}.search-field kbd{border:1px solid var(--ink-200);border-radius:5px;padding:1px 5px;background:var(--white);color:var(--ink-400);font-size:9px;font-family:inherit}.conversation-list{min-height:0;flex:1;overflow-y:auto;overscroll-behavior:contain}.conversation-list__loading{padding:20px}.conversation-row{position:relative;display:grid;width:100%;min-width:0;grid-template-columns:36px minmax(0,1fr) auto;gap:11px;border:0;border-left:3px solid transparent;border-bottom:1px solid var(--ink-100);padding:14px 13px 14px 11px;background:var(--white);text-align:left}.conversation-row:hover{background:var(--ink-50)}.conversation-row.is-selected{border-left-color:var(--signal);background:#fff7f6}.avatar{display:inline-grid;width:40px;height:40px;flex:0 0 auto;place-items:center;border-radius:13px;background:var(--ink-900);color:var(--white);font-size:11px;font-weight:800}.avatar--small{width:36px;height:36px;border-radius:11px}.avatar--large{width:52px;height:52px;border-radius:16px;font-size:14px}.avatar--message{width:30px;height:30px;border-radius:10px;font-size:9px}.conversation-row__body{display:flex;min-width:0;flex-direction:column}.conversation-row__top{display:flex;min-width:0;align-items:center;justify-content:space-between;gap:8px}.conversation-row__top strong{overflow:hidden;font-size:13px;text-overflow:ellipsis;white-space:nowrap}.conversation-row__top time{flex:0 0 auto;color:var(--ink-400);font-size:9px}.conversation-row__badges{display:flex;align-items:center;gap:6px;margin:5px 0;color:var(--ink-600);font-size:10px}.conversation-row__message{overflow:hidden;color:var(--ink-500);font-size:11px;text-overflow:ellipsis;white-space:nowrap}.unread-dot{display:grid;min-width:20px;height:20px;align-self:center;place-items:center;border-radius:999px;padding:0 5px;background:var(--signal);color:var(--white);font-size:9px;font-weight:800}.conversation-panel{position:relative;display:flex;min-width:0;min-height:0;flex-direction:column;background:radial-gradient(circle at 50% 10%,rgb(255 255 255 / 80%),transparent 45%),var(--ink-50)}.conversation-panel--empty{align-items:center;justify-content:center}.conversation-header{position:relative;z-index:10;display:flex;min-height:80px;flex:0 0 auto;align-items:center;justify-content:space-between;gap:14px;border-bottom:1px solid var(--ink-150);padding:12px 18px;background:#fffffff0;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px)}.mobile-back-button{display:none;width:34px;height:34px;flex:0 0 auto;place-items:center;border:0;border-radius:9px;background:var(--ink-100);color:var(--ink-700)}.conversation-header__customer{display:flex;min-width:0;align-items:center;gap:10px;border:0;background:transparent;text-align:left}.conversation-header__customer>span:last-child{display:flex;min-width:0;flex-direction:column}.conversation-header__customer strong{overflow:hidden;font-size:14px;text-overflow:ellipsis;white-space:nowrap}.conversation-header__customer small{overflow:hidden;color:var(--ink-500);font-size:10px;text-overflow:ellipsis;white-space:nowrap}.conversation-header__actions{display:flex;flex:0 0 auto;align-items:center;gap:7px}.connection-state{display:inline-flex;align-items:center;gap:5px;color:var(--ink-500);font-size:9px}.connection-state--connected{color:var(--green)}.menu-wrap{position:relative}.dropdown-menu{position:absolute;top:calc(100% + 6px);right:0;z-index:40;width:180px;border:1px solid var(--ink-150);border-radius:11px;padding:6px;background:var(--white);box-shadow:var(--shadow-lg)}.dropdown-menu button{display:flex;width:100%;align-items:center;gap:8px;border:0;border-radius:7px;padding:9px;background:transparent;color:var(--ink-700);font-size:11px;text-align:left}.dropdown-menu button:hover{background:var(--ink-100);color:var(--ink-950)}.claim-banner{display:flex;align-items:center;justify-content:space-between;gap:15px;border-bottom:1px solid #f1df9e;padding:10px 18px;background:var(--amber-soft);color:#6f520d;font-size:11px}.claim-banner span{display:flex;min-width:0;flex-direction:column}.claim-banner strong{color:#5c4308}.message-scroll{min-height:0;flex:1;overflow-y:auto;overscroll-behavior:contain;scroll-behavior:smooth}.message-loading{padding:40px 11%}.message-list{display:flex;width:min(100%,900px);min-height:100%;flex-direction:column;gap:15px;margin:0 auto;padding:28px clamp(20px,4vw,52px)}.message{display:flex;max-width:78%;align-self:flex-start;align-items:flex-start;gap:9px}.message--own{align-self:flex-end}.message__content{display:flex;min-width:0;flex-direction:column;align-items:flex-start}.message--own .message__content{align-items:flex-end}.message__sender{display:flex;align-items:center;gap:6px;margin:0 4px 4px;color:var(--ink-600);font-size:10px;font-weight:600}.message__bubble{border:1px solid var(--ink-150);border-radius:4px 15px 15px;padding:10px 13px;background:var(--white);box-shadow:var(--shadow-sm);color:var(--ink-800);line-height:1.62;white-space:pre-wrap;word-break:break-word}.message--own .message__bubble{border-color:var(--ink-950);border-radius:15px 4px 15px 15px;background:var(--ink-950);color:var(--white)}.message--bot .message__bubble{border-style:dashed;background:var(--ink-100);box-shadow:none}.message__meta{display:flex;align-items:center;gap:5px;margin:4px;color:var(--ink-400);font-size:9px}.message-system{display:flex;align-self:center;align-items:center;gap:7px;color:var(--ink-500);font-size:9px}.message-system span{border-radius:999px;padding:5px 10px;background:var(--ink-100)}.typing-indicator{display:flex;width:min(100%,900px);align-items:center;gap:4px;margin:-15px auto 14px;padding:0 clamp(20px,4vw,52px);color:var(--ink-500);font-size:10px}.typing-indicator span{width:5px;height:5px;border-radius:50%;background:var(--ink-500);animation:typing 1.2s ease infinite}.typing-indicator span:nth-child(2){animation-delay:.15s}.typing-indicator span:nth-child(3){margin-right:4px;animation-delay:.3s}@keyframes typing{0%,60%,to{opacity:.35;transform:translateY(0)}30%{opacity:1;transform:translateY(-3px)}}.composer{width:calc(100% - 36px);max-width:900px;flex:0 0 auto;align-self:center;margin:0 18px 18px;border:1px solid var(--ink-200);border-radius:13px;background:var(--white);box-shadow:0 10px 30px #14171a14}.composer:focus-within{border-color:var(--ink-600)}.composer--note{border-color:#d7bb66;background:#fffdf4}.composer__mode{display:flex;min-height:35px;align-items:center;gap:4px;border-bottom:1px solid var(--ink-100);padding:0 9px}.composer__mode button{height:28px;border:0;border-radius:6px;padding:0 9px;background:transparent;color:var(--ink-500);font-size:10px;font-weight:700}.composer__mode button.is-active{background:var(--ink-100);color:var(--ink-900)}.composer--note .composer__mode button.is-active{background:var(--amber-soft);color:var(--amber)}.composer__mode>span{margin-left:auto;color:var(--amber);font-size:9px}.composer textarea{width:100%;min-height:72px;max-height:180px;resize:vertical;border:0;padding:12px 14px 5px;background:transparent;font-size:12px;line-height:1.6}.composer textarea::placeholder{color:var(--ink-400)}.composer__footer{display:flex;min-height:45px;align-items:center;justify-content:space-between;padding:5px 8px 8px 14px}.composer__footer>span{color:var(--ink-400);font-size:9px}.customer-panel{display:flex;min-width:0;min-height:0;flex-direction:column;border-left:1px solid var(--ink-150);background:var(--white)}.customer-panel__header{display:flex;min-height:80px;flex:0 0 auto;align-items:center;justify-content:space-between;padding:16px 18px 12px}.customer-panel__close{display:none}.customer-panel__loading{padding:24px}.customer-profile{display:flex;align-items:center;gap:11px;padding:5px 18px 15px}.customer-profile>div{display:flex;min-width:0;flex:1;flex-direction:column;align-items:flex-start}.customer-profile h3{font-size:16px}.customer-profile p{margin-bottom:5px;color:var(--ink-500);font-size:11px}.sync-warning{display:flex;align-items:center;gap:7px;margin:0 18px 11px;border-radius:8px;padding:8px 10px;background:var(--amber-soft);color:var(--amber);font-size:10px}.customer-meta-grid{display:grid;grid-template-columns:1fr 1fr;gap:1px;margin:0 18px 14px;overflow:hidden;border:1px solid var(--ink-150);border-radius:10px;background:var(--ink-150)}.customer-meta-grid>span{display:flex;min-width:0;min-height:56px;flex-direction:column;justify-content:center;padding:8px 10px;background:var(--white)}.customer-meta-grid small{color:var(--ink-500);font-size:9px}.customer-meta-grid strong{overflow:hidden;font-size:11px;text-overflow:ellipsis;white-space:nowrap}.detail-tabs{display:flex;flex:0 0 auto;border-bottom:1px solid var(--ink-150);padding:0 18px}.detail-tabs button{height:38px;border:0;border-bottom:2px solid transparent;padding:0 12px;background:transparent;color:var(--ink-500);font-size:11px;font-weight:700}.detail-tabs button.is-active{border-color:var(--signal);color:var(--ink-950)}.customer-detail-scroll{min-height:0;flex:1;overflow-y:auto;padding:14px 18px 24px}.tag-editor,.customer-section{padding:12px 0;border-bottom:1px solid var(--ink-100)}.section-heading{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:9px}.section-heading h4{color:var(--ink-800);font-size:11px}.section-heading>button{display:inline-flex;align-items:center;gap:4px;border:0;background:transparent;color:var(--ink-500);font-size:9px}.tag-list{display:flex;flex-wrap:wrap;gap:5px}.tag-chip{display:inline-flex;border:1px solid var(--ink-200);border-radius:6px;padding:3px 7px;background:var(--ink-50);color:var(--ink-700);font-size:9px;font-weight:600}.tag-picker{display:grid;grid-template-columns:1fr 1fr;gap:6px;margin-top:9px;border:1px solid var(--ink-150);border-radius:9px;padding:8px;background:var(--ink-50)}.tag-picker label{display:flex;align-items:center;gap:6px;font-size:10px}.tag-picker input{accent-color:var(--signal)}.metric-row{display:grid;grid-template-columns:repeat(3,1fr);gap:6px}.metric-row>span{display:flex;min-width:0;flex-direction:column;align-items:center;border-radius:9px;padding:9px 4px;background:var(--ink-50);color:var(--ink-600)}.metric-row small{margin:4px 0 1px;font-size:8px}.metric-row strong{color:var(--ink-900);font-size:11px}.compact-history{display:flex;flex-direction:column;gap:7px}.compact-history li{display:flex;align-items:center;justify-content:space-between;gap:10px;font-size:10px}.compact-history li>span{display:flex;min-width:0;flex-direction:column}.compact-history small{color:var(--ink-400);font-size:8px}.orders-list{display:flex;flex-direction:column;gap:9px}.order-card{overflow:hidden;border:1px solid var(--ink-150);border-radius:10px;background:var(--white)}.order-card__summary{display:flex;width:100%;align-items:center;justify-content:space-between;gap:10px;border:0;padding:11px;background:var(--white);text-align:left}.order-card__summary:hover{background:var(--ink-50)}.order-card__summary>span{display:flex;flex-direction:column;align-items:flex-start;gap:3px}.order-card__summary>span:last-child{align-items:flex-end}.order-card__summary strong{font-size:10px}.order-card__summary small{color:var(--ink-400);font-size:8px}.order-card__detail{border-top:1px solid var(--ink-100);padding:11px;background:var(--ink-50)}.order-card__detail ul{display:flex;flex-direction:column;gap:8px}.order-card__detail li{display:flex;align-items:flex-start;justify-content:space-between;gap:10px;font-size:9px}.order-card__detail li>span:first-child{display:flex;min-width:0;flex-direction:column}.order-card__detail small{color:var(--ink-500);font-size:8px}.claim-list{display:flex;flex-direction:column;gap:5px;margin-top:10px;border-radius:8px;padding:8px;background:var(--white);font-size:9px}.claim-list>span{display:flex;justify-content:space-between}.order-actions{display:grid;grid-template-columns:repeat(3,1fr);gap:5px;margin-top:11px}.inline-warning{margin-top:8px;color:var(--amber);font-size:8px}.previous-list{display:flex;flex-direction:column}.previous-list article{display:grid;grid-template-columns:28px 1fr;gap:8px;border-bottom:1px solid var(--ink-100);padding:11px 0}.previous-list__icon{display:grid;width:28px;height:28px;place-items:center;border-radius:8px;background:var(--ink-100);color:var(--ink-600)}.previous-list article>div,.previous-list article>div>span:first-child{display:flex;min-width:0;flex-direction:column}.previous-list article>div>span:first-child{flex-direction:row;align-items:center;justify-content:space-between}.previous-list p{margin:5px 0;color:var(--ink-600);font-size:10px}.previous-list small{color:var(--ink-400);font-size:8px}.previous-list .tag-list{margin-top:7px}.dialog-backdrop{position:fixed;z-index:100;inset:0;display:grid;place-items:center;padding:20px;background:#0b0d0f94;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px)}.dialog{width:min(100%,600px);max-height:calc(100dvh - 40px);overflow:hidden;border:1px solid rgb(255 255 255 / 10%);border-radius:var(--radius-lg);background:var(--white);box-shadow:var(--shadow-lg)}.dialog--sm{width:min(100%,460px)}.dialog--lg{width:min(100%,780px)}.dialog__header{display:flex;align-items:flex-start;justify-content:space-between;gap:15px;border-bottom:1px solid var(--ink-150);padding:19px 20px 16px}.dialog__header h2{font-size:18px;letter-spacing:-.025em}.dialog__header p{margin-top:3px;color:var(--ink-500);font-size:11px}.dialog__body{max-height:calc(100dvh - 130px);overflow-y:auto;padding:20px}.dialog-form{display:flex;flex-direction:column;gap:15px}.dialog-form input:not([type=checkbox]),.dialog-form textarea,.dialog-form select,.dashboard select{width:100%;border:1px solid var(--ink-200);border-radius:9px;padding:10px 11px;background:var(--white);font-size:12px}.dialog-form textarea{min-height:84px;resize:vertical}.dialog-form input:focus,.dialog-form textarea:focus,.dialog-form select:focus,.dashboard select:focus{border-color:var(--ink-700);box-shadow:0 0 0 3px #1e21250f}.dialog-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:5px}.action-progress{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin-bottom:20px}.action-progress span{display:flex;align-items:center;gap:6px;color:var(--ink-400);font-size:10px;font-weight:700}.action-progress span:not(:last-child):after{height:1px;flex:1;margin-left:4px;background:var(--ink-200);content:""}.action-progress i{display:grid;width:23px;height:23px;flex:0 0 auto;place-items:center;border-radius:50%;background:var(--ink-100);font-size:9px;font-style:normal}.action-progress span.is-active{color:var(--ink-900)}.action-progress span.is-active i{background:var(--ink-950);color:var(--white)}.action-type-title{display:flex;align-items:center;gap:11px;border:1px solid var(--ink-150);border-radius:11px;padding:12px;background:var(--ink-50)}.action-type-title>span{display:grid;width:38px;height:38px;place-items:center;border-radius:10px;background:var(--ink-950);color:var(--white)}.action-type-title>div{display:flex;flex-direction:column}.action-type-title small{color:var(--ink-500);font-size:10px}.item-selector{display:flex;flex-direction:column;gap:6px;border:0;padding:0}.item-selector legend{margin-bottom:7px;color:var(--ink-700);font-size:12px;font-weight:700}.item-selector>label:not(.inline-field){display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:9px;border:1px solid var(--ink-150);border-radius:9px;padding:9px;font-size:10px}.item-selector>label>span:nth-child(2){display:flex;min-width:0;flex-direction:column}.item-selector small{color:var(--ink-500);font-size:9px}.item-selector input[type=checkbox],.confirmation-check input,.tag-picker input{width:16px;height:16px;accent-color:var(--signal)}.inline-field{display:grid;grid-template-columns:1fr 100px;align-items:center;gap:10px;margin-top:4px;color:var(--ink-700);font-size:11px;font-weight:700}.points-fields{display:grid;grid-template-columns:.75fr 1.25fr;gap:10px}.suffix-field{position:relative}.suffix-field i{position:absolute;top:50%;right:12px;color:var(--ink-500);font-size:11px;font-style:normal;transform:translateY(-50%)}.confirmation-check{display:flex!important;flex-direction:row!important;align-items:flex-start;gap:9px!important;border-radius:9px;padding:11px;background:var(--blue-soft);color:var(--blue)!important}.confirmation-check>span{display:flex;flex-direction:column}.confirmation-check small{font-size:9px;font-weight:500}.action-preview{display:flex;flex-direction:column;gap:14px}.action-eligibility{display:flex;align-items:flex-start;gap:10px;border-radius:11px;padding:13px}.action-eligibility.is-eligible{background:var(--green-soft);color:var(--green)}.action-eligibility.is-rejected{background:var(--danger-soft);color:var(--danger)}.action-eligibility p{margin-top:2px;font-size:10px}.preview-summary{display:grid;overflow:hidden;border:1px solid var(--ink-150);border-radius:10px}.preview-summary>div{display:grid;grid-template-columns:120px 1fr;border-bottom:1px solid var(--ink-100);font-size:11px}.preview-summary>div:last-child{border:0}.preview-summary dt,.preview-summary dd{padding:9px 11px}.preview-summary dt{background:var(--ink-50);color:var(--ink-500)}.preview-summary dd{color:var(--ink-800);font-weight:600}.approval-notice,.unknown-notice{display:flex;align-items:flex-start;gap:9px;border-radius:9px;padding:11px;background:var(--blue-soft);color:var(--blue);font-size:10px}.approval-notice span,.unknown-notice span{display:flex;flex-direction:column}.approval-notice small{font-size:9px}.warning-list{display:flex;flex-direction:column;gap:6px}.warning-list li{display:flex;align-items:flex-start;gap:7px;color:var(--amber);font-size:10px}.action-executing{display:flex;min-height:270px;flex-direction:column;align-items:center;justify-content:center;text-align:center}.action-executing .spinner{color:var(--signal)}.action-executing h3{margin:18px 0 5px;font-size:16px}.action-executing p{color:var(--ink-500);font-size:11px}.action-result{display:flex;min-height:300px;flex-direction:column;align-items:center;justify-content:center;text-align:center}.action-result__icon{display:grid;width:64px;height:64px;margin-bottom:12px;place-items:center;border-radius:50%;background:var(--ink-100)}.action-result--success .action-result__icon{background:var(--green-soft);color:var(--green)}.action-result--danger .action-result__icon{background:var(--danger-soft);color:var(--danger)}.action-result--warning .action-result__icon{background:var(--amber-soft);color:var(--amber)}.action-result h3{margin:9px 0 5px;font-size:18px}.action-result>p{max-width:440px;color:var(--ink-600);font-size:11px}.action-result>dl{display:flex;margin-top:13px;border-radius:8px;padding:7px 10px;background:var(--ink-100);font-size:10px}.action-result>dl dt{margin-right:10px;color:var(--ink-500)}.unknown-notice{max-width:460px;margin-top:17px;background:var(--amber-soft);color:var(--amber);text-align:left}.action-result .dialog-actions{margin-top:22px}.dashboard{min-width:0;min-height:0;overflow-y:auto;padding:clamp(22px,4vw,48px)}.dashboard__header{display:flex;align-items:flex-end;justify-content:space-between;gap:20px;margin-bottom:28px}.dashboard__header h1{margin:4px 0 5px;font-size:30px;letter-spacing:-.045em}.dashboard__header p:last-child{color:var(--ink-500);font-size:12px}.dashboard select{width:130px;background:var(--white)}.dashboard__loading{border-radius:var(--radius-lg);padding:30px;background:var(--white)}.metric-cards{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-bottom:18px}.metric-cards article{position:relative;display:flex;min-height:150px;flex-direction:column;border:1px solid var(--ink-150);border-radius:14px;padding:17px;background:var(--white);box-shadow:var(--shadow-sm)}.metric-card__icon{display:grid;width:36px;height:36px;margin-bottom:14px;place-items:center;border-radius:10px;background:var(--ink-100);color:var(--ink-700)}.metric-cards small{color:var(--ink-500);font-size:10px}.metric-cards article>strong{margin:2px 0 7px;font-size:27px;letter-spacing:-.04em}.metric-cards article>strong i{margin-left:3px;color:var(--ink-400);font-size:11px;font-style:normal}.metric-card__trend{display:flex;align-items:center;gap:3px;margin-top:auto;color:var(--ink-500);font-size:9px}.metric-card__trend.is-positive{color:var(--green)}.agent-report{overflow:hidden;border:1px solid var(--ink-150);border-radius:15px;background:var(--white);box-shadow:var(--shadow-sm)}.agent-report>header{display:flex;align-items:center;justify-content:space-between;gap:20px;border-bottom:1px solid var(--ink-150);padding:18px 20px}.agent-report h2{font-size:16px}.agent-report header p{margin-top:2px;color:var(--ink-500);font-size:10px}.data-table-wrap{overflow-x:auto}.data-table{width:100%;border-collapse:collapse;font-size:11px}.data-table th{padding:10px 15px;background:var(--ink-50);color:var(--ink-500);font-size:9px;font-weight:700;text-align:left}.data-table td{border-top:1px solid var(--ink-100);padding:13px 15px;color:var(--ink-700)}.data-table tbody tr:hover{background:var(--ink-50)}.data-table td:first-child{display:flex;flex-direction:column}.data-table td:first-child small{color:var(--ink-400);font-size:9px}.score-cell{display:inline-flex;align-items:center;gap:4px;color:var(--amber);font-weight:700}.dashboard__footnote{margin:12px 4px;color:var(--ink-400);font-size:9px}.toast-region{position:fixed;z-index:200;top:16px;right:16px;display:flex;width:min(380px,calc(100vw - 32px));flex-direction:column;gap:8px}.toast{display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:flex-start;gap:10px;border:1px solid var(--ink-150);border-left:3px solid var(--ink-500);border-radius:11px;padding:12px;background:var(--white);box-shadow:0 14px 45px #14171a26}.toast--success{border-left-color:var(--green);color:var(--green)}.toast--error{border-left-color:var(--danger);color:var(--danger)}.toast--warning{border-left-color:var(--amber);color:var(--amber)}.toast--info{border-left-color:var(--blue);color:var(--blue)}.toast>div{color:var(--ink-800)}.toast strong{display:block;font-size:12px}.toast p{margin-top:2px;color:var(--ink-500);font-size:10px}.toast button{display:grid;border:0;padding:0;background:transparent;color:var(--ink-400)}@media(max-width:1380px){.office-workspace{grid-template-columns:minmax(280px,310px) minmax(420px,1fr) 330px}.conversation-header__actions .connection-state span{display:none}.customer-detail-scroll,.customer-panel__header,.customer-profile,.detail-tabs{padding-right:14px;padding-left:14px}.customer-meta-grid{margin-right:14px;margin-left:14px}}@media(max-width:1120px){.office-workspace{grid-template-columns:minmax(280px,320px) minmax(0,1fr)}.customer-panel{position:fixed;z-index:60;top:0;right:0;bottom:0;width:min(390px,calc(100vw - 76px));box-shadow:var(--shadow-lg);transform:translate(105%);transition:transform .18s ease}.customer-panel.is-open{transform:translate(0)}.customer-panel__close{display:inline-grid}.mobile-customer-toggle{position:fixed;z-index:20;right:18px;bottom:18px;display:inline-flex;height:40px;align-items:center;gap:7px;border:0;border-radius:999px;padding:0 14px;background:var(--ink-950);box-shadow:0 10px 30px #14171a38;color:var(--white);font-size:11px;font-weight:700}.metric-cards{grid-template-columns:1fr 1fr}}@media(max-width:820px){.login-page{grid-template-columns:1fr}.login-page__visual{display:none}.login-card{width:min(100%,520px);min-height:100dvh;justify-content:center}.login-card__heading{margin-top:58px}.office-shell{grid-template-columns:62px minmax(0,1fr)}.office-workspace{grid-template-columns:minmax(260px,290px) minmax(390px,1fr);overflow-x:auto}.global-nav{padding-right:6px;padding-left:6px}.global-nav__brand strong{display:none}.conversation-header__actions>.badge{display:none}.conversation-transfer-button{width:36px;min-width:36px;padding-right:0;padding-left:0}.conversation-transfer-button span,.connection-state{display:none}.customer-panel{width:min(390px,calc(100vw - 62px))}.message{max-width:88%}.dashboard{padding:25px 20px 90px}}@media(max-width:620px){.office-shell{display:block;height:100dvh;padding-bottom:58px}.global-nav{position:fixed;inset:auto 0 0;z-index:80;height:58px;flex-direction:row;padding:5px 10px}.global-nav__brand{display:none}.global-nav nav{display:grid;flex:1;grid-template-columns:1fr 1fr;padding:0}.global-nav nav button{height:48px;flex-direction:row;font-size:10px}.global-nav nav button.is-active:before{top:0;left:auto;width:30px;height:3px;border-radius:0 0 3px 3px}.global-nav__bottom{flex-direction:row}.global-nav__security{display:none}.global-nav__profile{flex-direction:row}.global-nav__profile span{width:30px;height:30px}.office-workspace{height:calc(100dvh - 58px);grid-template-columns:minmax(0,1fr);overflow:hidden}.office-workspace.has-selection .inbox-sidebar{display:none}.inbox-sidebar{width:100%}.conversation-panel{min-width:0}.conversation-header{min-height:68px;padding:9px 12px}.mobile-back-button{display:grid}.conversation-header__customer .avatar{width:35px;height:35px}.claim-banner{align-items:flex-start;flex-direction:column}.message-list{padding:22px 13px}.message{max-width:94%}.composer{width:calc(100% - 20px);margin:0 10px 10px}.composer__mode>span{display:none}.mobile-customer-toggle{right:11px;bottom:70px}.customer-panel{bottom:58px;width:100vw}.dashboard{height:calc(100dvh - 58px);padding:20px 14px}.dashboard__header{align-items:flex-start;flex-direction:column}.dashboard__header h1{font-size:25px}.metric-cards{grid-template-columns:1fr}.metric-cards article{min-height:130px}.dialog-backdrop{align-items:end;padding:0}.dialog{width:100%;max-height:calc(100dvh - 24px);border-radius:18px 18px 0 0}.dialog__body{max-height:calc(100dvh - 110px);padding:16px}.action-progress span{font-size:0}.action-progress span:not(:last-child):after{margin-left:0}.preview-summary>div{grid-template-columns:92px 1fr}.toast-region{right:10px;left:10px;width:auto}}@media(prefers-reduced-motion:reduce){*,*:before,*:after{scroll-behavior:auto!important;animation-duration:.01ms!important;animation-iteration-count:1!important;transition-duration:.01ms!important}}.office-shell{display:grid;width:100%;height:100dvh;grid-template-columns:52px minmax(0,1fr);grid-template-rows:44px minmax(0,1fr);overflow:hidden;background:#f3f4f5}.office-topbar{position:relative;z-index:90;display:grid;min-width:0;grid-column:1 / -1;grid-row:1;grid-template-columns:minmax(240px,1fr) auto minmax(240px,1fr);align-items:center;border-bottom:1px solid #dfe1e4;padding:0 12px;background:#f1f2f3;color:#2a2d31}.office-topbar__brand,.office-topbar__actions,.office-topbar__context,.office-topbar__search,.office-topbar__connection{display:flex;align-items:center}.office-topbar__brand{min-width:0;gap:8px}.office-topbar__brand-mark{display:grid;width:25px;height:25px;flex:0 0 auto;place-items:center;border-radius:7px 2px;background:var(--ink-950);color:var(--white);font-size:13px;font-style:italic;font-weight:900;transform:skew(-6deg)}.office-topbar__brand strong{font-size:12px;font-style:italic;letter-spacing:.04em}.office-topbar__divider{width:1px;height:16px;margin:0 2px;background:var(--ink-300)}.office-topbar__product{overflow:hidden;color:var(--ink-600);font-size:11px;font-weight:600;text-overflow:ellipsis;white-space:nowrap}.office-topbar__context{height:30px;gap:7px;border:1px solid #dedfe2;border-radius:8px;padding:0 12px;background:#ffffffb8;box-shadow:0 1px 2px #14171a0a;font-size:11px}.office-topbar__actions{min-width:0;justify-content:flex-end;gap:9px}.office-topbar__search{height:29px;gap:6px;border:1px solid #dedfe2;border-radius:7px;padding:0 7px 0 9px;background:#f8f8f9;color:var(--ink-600);font-size:10px}.office-topbar__search:hover{border-color:var(--ink-300);background:var(--white);color:var(--ink-900)}.office-topbar__search kbd{border:1px solid var(--ink-200);border-radius:4px;padding:0 4px;background:var(--white);color:var(--ink-400);font-family:inherit;font-size:8px}.office-topbar__connection{gap:5px;color:var(--ink-500);font-size:9px;white-space:nowrap}.office-topbar__connection>span{width:6px;height:6px;border-radius:50%;background:var(--ink-400)}.office-topbar__connection.is-connected{color:var(--green)}.office-topbar__connection.is-connected>span{background:var(--green);box-shadow:0 0 0 3px #15835c1a}.office-topbar__connection.is-connecting>span{background:var(--amber)}.office-topbar__staff{max-width:120px;overflow:hidden;border-left:1px solid var(--ink-200);padding-left:9px;color:var(--ink-700);font-size:10px;font-weight:700;text-overflow:ellipsis;white-space:nowrap}.global-nav{position:relative;z-index:30;display:flex;width:auto;min-height:0;grid-column:1;grid-row:2;flex-direction:column;align-items:center;border-right:1px solid #dfe1e4;padding:10px 6px 9px;background:#f1f2f3;color:var(--ink-700)}.global-nav__brand{display:none}.global-nav nav{display:flex;width:100%;flex:1;flex-direction:column;gap:7px;padding:0}.global-nav nav button{position:relative;display:grid;width:38px;height:38px;flex:0 0 auto;place-items:center;border:0;border-radius:9px;padding:0;background:transparent;color:var(--ink-500)}.global-nav nav button:hover{background:#e5e7e9;color:var(--ink-900)}.global-nav nav button.is-active{background:var(--white);box-shadow:0 1px 2px #14171a14,0 4px 14px #14171a0d;color:var(--ink-950)}.global-nav nav button.is-active:before{display:none}.global-nav__badge{position:absolute;top:-3px;right:-3px;display:grid;min-width:16px;height:16px;place-items:center;border:2px solid #f1f2f3;border-radius:999px;padding:0 3px;background:var(--signal);color:var(--white);font-size:8px;font-weight:800}.global-nav__bottom{display:flex;flex-direction:column;align-items:center;gap:9px}.global-nav__security{display:grid;width:30px;height:30px;place-items:center;color:var(--green)}.global-nav__profile{display:grid;width:38px;height:38px;place-items:center;border:0;border-radius:9px;padding:0;background:transparent;color:var(--ink-500)}.global-nav__profile:hover{background:#e5e7e9;color:var(--ink-900)}.global-nav__profile span{display:grid;width:28px;height:28px;grid-column:1;grid-row:1;place-items:center;border:1px solid var(--ink-300);border-radius:50%;background:var(--white);color:var(--ink-700);font-size:10px;font-weight:800}.global-nav__profile svg{display:none}.office-workspace{display:grid;min-width:0;min-height:0;grid-column:2;grid-row:2;grid-template-columns:218px 302px minmax(0,1fr);overflow:hidden;background:var(--white)}.inbox-filter-sidebar{display:flex;min-width:0;min-height:0;flex-direction:column;border-right:1px solid #e2e3e5;background:#f6f6f7}.inbox-filter-sidebar__header{display:flex;min-height:64px;flex:0 0 auto;align-items:center;gap:9px;padding:0 15px}.inbox-filter-sidebar__header h2{font-size:16px;letter-spacing:-.025em}.inbox-filter-sidebar__filters,.inbox-filter-sidebar__assignee-navigation{display:flex;flex-direction:column}.inbox-filter-sidebar__filters{gap:2px;padding:2px 8px 12px}.inbox-filter-sidebar__filter,.inbox-filter-sidebar__assignee-button,.inbox-filter-sidebar__approval-button{display:grid;width:100%;min-width:0;height:36px;grid-template-columns:20px minmax(0,1fr) auto;align-items:center;gap:8px;border:0;border-radius:8px;padding:0 9px;background:transparent;color:var(--ink-600);font-size:11px;text-align:left}.inbox-filter-sidebar__filter:hover,.inbox-filter-sidebar__assignee-button:hover,.inbox-filter-sidebar__approval-button:hover{background:#eceeef;color:var(--ink-900)}.inbox-filter-sidebar__filter.is-active,.inbox-filter-sidebar__assignee-button.is-active,.inbox-filter-sidebar__approval-button.is-active{background:var(--white);box-shadow:0 1px 3px #14171a14;color:var(--ink-950);font-weight:700}.inbox-filter-sidebar__filter-label,.inbox-filter-sidebar__assignee-button>span:not(.inbox-filter-sidebar__count),.inbox-filter-sidebar__approval-button>span:not(.inbox-filter-sidebar__approval-badge){overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.inbox-filter-sidebar__count{min-width:18px;color:var(--ink-500);font-size:9px;font-weight:700;text-align:right}.inbox-filter-sidebar__assignees{display:flex;min-height:0;flex:1;flex-direction:column;border-top:1px solid #e2e3e5;padding:13px 8px 9px}.inbox-filter-sidebar__section-title{margin:0 8px 7px;color:var(--ink-500);font-size:9px;font-weight:800;letter-spacing:.08em;text-transform:uppercase}.inbox-filter-sidebar__assignee-navigation{gap:2px}.inbox-filter-sidebar__approval-badge{display:grid;min-width:19px;height:19px;place-items:center;border-radius:999px;padding:0 5px;background:var(--signal-soft);color:var(--signal-dark);font-size:9px;font-weight:800}.inbox-filter-sidebar__approval-button.is-active .inbox-filter-sidebar__approval-badge{background:var(--signal);color:var(--white)}.inbox-filter-sidebar__current-staff{display:flex;min-width:0;align-items:center;gap:8px;margin-top:auto;border-top:1px solid #e2e3e5;padding:11px 7px 2px}.inbox-filter-sidebar__staff-avatar{display:grid;width:30px;height:30px;flex:0 0 auto;place-items:center;border-radius:9px;background:var(--white);color:var(--ink-600);box-shadow:0 1px 3px #14171a14}.inbox-filter-sidebar__staff-details{display:flex;min-width:0;flex-direction:column}.inbox-filter-sidebar__staff-details strong,.inbox-filter-sidebar__staff-details span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.inbox-filter-sidebar__staff-details strong{font-size:10px}.inbox-filter-sidebar__staff-details span{color:var(--ink-500);font-size:8px}.inbox-sidebar{display:flex;min-width:0;min-height:0;flex-direction:column;border-right:1px solid #e2e3e5;background:var(--white)}.inbox-sidebar__header{min-height:64px;padding:11px 14px 8px}.inbox-sidebar__header h2{margin-top:1px;font-size:15px}.inbox-sidebar__count{display:grid;min-width:23px;height:23px;place-items:center;border-radius:999px;padding:0 6px;background:var(--ink-100);color:var(--ink-600);font-size:9px;font-weight:800}.search-field{height:35px;margin:0 11px 8px;border-color:#e0e2e4;border-radius:8px;padding:0 9px;background:#f5f6f7}.search-field input{font-size:11px}.conversation-row{grid-template-columns:34px minmax(0,1fr) auto;gap:9px;border-left-width:2px;padding:10px 10px 10px 9px}.conversation-row.is-selected{border-left-color:var(--signal);background:#f2f3f4}.conversation-row:hover{background:#f6f7f8}.avatar--small{width:34px;height:34px;border-radius:50%;background:#5e636b}.conversation-row__top strong{font-size:12px}.conversation-row__top time{font-size:8px}.conversation-row__badges{gap:5px;margin:3px 0;font-size:9px}.conversation-row__badges .badge{min-height:17px;padding:1px 5px;font-size:8px}.unread-dot{min-width:18px;height:18px;font-size:8px}.conversation-panel{min-width:0;background:#f7f8f9}.conversation-header{min-height:64px;padding:9px 14px;background:#fffffff7}.conversation-header__customer .avatar{width:38px;height:38px;border-radius:50%;background:#4a4f56}.conversation-header__customer strong{font-size:13px}.conversation-header__actions{gap:5px}.conversation-customer-button{color:var(--ink-700)}.message-list{width:min(100%,980px);gap:13px;padding-top:24px;padding-bottom:24px}.message__bubble{border-radius:4px 13px 13px;padding:9px 12px;box-shadow:0 1px 3px #14171a0d;font-size:12px}.message--own .message__bubble{border-radius:13px 4px 13px 13px}.composer{width:calc(100% - 30px);max-width:980px;margin:0 15px 14px;border-radius:11px;box-shadow:0 8px 24px #14171a12}.composer textarea{min-height:64px}.customer-panel{position:fixed;z-index:75;top:44px;right:0;bottom:0;display:flex;width:min(430px,calc(100vw - 52px));min-width:0;min-height:0;flex-direction:column;border-left:1px solid var(--ink-200);background:var(--white);box-shadow:-24px 0 60px #14171a24;opacity:0;pointer-events:none;transform:translate(102%);visibility:hidden;transition:transform .18s ease,opacity .15s ease,visibility 0s linear .18s}.customer-panel.is-open{opacity:1;pointer-events:auto;transform:translate(0);visibility:visible;transition:transform .18s ease,opacity .15s ease}.customer-panel__header{min-height:64px;padding:12px 16px 10px}.customer-panel__close{display:inline-grid}.mobile-customer-toggle{display:none}.office-shell>.dashboard{grid-column:2;grid-row:2}.office-management{display:grid;min-width:0;min-height:0;grid-column:2;grid-row:2;grid-template-columns:218px minmax(0,1fr);overflow:hidden}.office-management>.dashboard{min-width:0;min-height:0}.pending-actions__list{max-width:1180px}.pending-actions__table td{vertical-align:top}.pending-actions__table td small{display:block;margin-top:2px;color:var(--ink-500);font-size:9px}.pending-actions__table td:last-child{min-width:135px}.pending-actions__row-error{max-width:180px;color:var(--danger)!important}@media(max-width:1180px){.office-workspace{grid-template-columns:196px 282px minmax(0,1fr)}.office-management{grid-template-columns:196px minmax(0,1fr)}.office-topbar{grid-template-columns:minmax(190px,1fr) auto minmax(190px,1fr)}.office-topbar__staff,.conversation-header__actions>.connection-state{display:none}}@media(max-width:900px){.office-workspace{grid-template-columns:188px 270px minmax(360px,1fr);overflow-x:auto}.office-management{grid-template-columns:188px minmax(0,1fr)}.office-topbar__product,.office-topbar__divider,.office-topbar__search span,.office-topbar__search kbd{display:none}.office-topbar{grid-template-columns:1fr auto 1fr}.conversation-customer-button span,.conversation-transfer-button span{display:none}.conversation-customer-button,.conversation-transfer-button{width:34px;min-width:34px;padding:0}.dashboard{padding:26px 20px 80px}}@media(max-width:760px){.office-shell{display:block;height:100dvh;padding:44px 0 58px}.office-topbar{position:fixed;top:0;right:0;left:0;display:grid;height:44px;grid-template-columns:1fr auto 1fr;padding:0 9px}.office-topbar__brand strong{display:none}.office-topbar__actions{gap:6px}.office-topbar__connection{display:none}.office-topbar__search{width:30px;justify-content:center;padding:0}.global-nav{position:fixed;inset:auto 0 0;z-index:90;display:flex;width:100%;height:58px;flex-direction:row;border-top:1px solid #dfe1e4;border-right:0;padding:5px 9px}.global-nav nav{display:flex;min-width:0;flex:1;flex-direction:row;justify-content:center;gap:18px;padding:0}.global-nav nav button{width:44px;height:44px}.global-nav__bottom{flex-direction:row;gap:4px}.global-nav__security{display:none}.global-nav__profile{width:44px;height:44px}.office-workspace{display:grid;width:100%;height:calc(100dvh - 102px);grid-template-columns:minmax(0,1fr);grid-template-rows:auto minmax(0,1fr);overflow:hidden}.inbox-filter-sidebar{grid-column:1;grid-row:1;border-right:0;border-bottom:1px solid var(--ink-200)}.inbox-filter-sidebar__header,.inbox-filter-sidebar__section-title,.inbox-filter-sidebar__current-staff{display:none}.inbox-filter-sidebar__filters{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:3px;padding:6px 7px 4px}.inbox-filter-sidebar__filter{display:flex;height:34px;justify-content:center;gap:5px;padding:0 5px;font-size:10px;text-align:center}.inbox-filter-sidebar__filter svg{display:none}.inbox-filter-sidebar__filter-label{flex:0 1 auto}.inbox-filter-sidebar__assignees{display:block;min-height:auto;border-top:0;padding:0 7px 6px}.inbox-filter-sidebar__assignee-navigation{display:flex;flex-direction:row;gap:4px}.inbox-filter-sidebar__assignee-button,.inbox-filter-sidebar__approval-button{display:flex;width:auto;height:32px;flex:1;justify-content:center;gap:6px;padding:0 8px;font-size:10px;text-align:center}.inbox-sidebar{width:100%;grid-column:1;grid-row:2;border-right:0}.conversation-panel{display:none;grid-column:1;grid-row:1 / 3}.office-workspace.has-selection .inbox-filter-sidebar,.office-workspace.has-selection .inbox-sidebar{display:none}.office-workspace.has-selection .conversation-panel{display:flex}.conversation-header{min-height:62px;padding:8px 9px}.mobile-back-button{display:grid}.conversation-header__customer .avatar{display:none}.conversation-header__actions>.badge{display:none}.message-list{padding:20px 12px}.message{max-width:92%}.composer{width:calc(100% - 18px);margin:0 9px 9px}.customer-panel{top:44px;bottom:58px;width:100vw}.office-shell>.dashboard{width:100%;height:calc(100dvh - 102px)}.office-management{display:grid;width:100%;height:calc(100dvh - 102px);grid-template-columns:minmax(0,1fr);grid-template-rows:auto minmax(0,1fr);overflow:hidden}.office-management>.inbox-filter-sidebar{grid-column:1;grid-row:1}.office-management>.dashboard{grid-column:1;grid-row:2}.dashboard{height:auto;padding:18px 12px 40px}.dashboard__header{align-items:flex-start;flex-direction:column;gap:12px;margin-bottom:18px}.dashboard__header h1{font-size:24px}.metric-cards{grid-template-columns:1fr 1fr}.pending-actions__table{min-width:850px}}@media(max-width:500px){.office-topbar__context{padding:0 9px}.office-topbar__context strong{font-size:10px}.office-topbar__brand-mark{width:24px;height:24px}.metric-cards{grid-template-columns:1fr}.conversation-header__customer small{max-width:150px}.composer__mode>span{display:none}}:root{--care-header: #171a20;--care-header-raised: #242830;--care-canvas: #f4f3f0;--care-list: #fbfaf8;--care-line: #e7e3dd;--care-red: #ef4035;--care-red-soft: #fff0ed;--care-lime: #c9f25b}.office-shell{display:grid;width:100%;height:100dvh;grid-template-columns:minmax(0,1fr);grid-template-rows:72px minmax(0,1fr);overflow:hidden;background:var(--care-canvas)}.global-nav,.inbox-filter-sidebar{display:none}.office-topbar{position:relative;z-index:90;display:grid;min-width:0;height:72px;grid-column:1;grid-row:1;grid-template-columns:minmax(190px,250px) minmax(310px,1fr) auto;align-items:center;gap:22px;border:0;padding:0 22px;background:var(--care-header);color:var(--white);box-shadow:0 6px 24px #0c0e1224}.office-topbar__brand{display:flex;min-width:0;align-items:center;gap:11px}.office-topbar__brand-mark{display:grid;width:38px;height:38px;flex:0 0 auto;place-items:center;border-radius:12px 4px;background:var(--care-red);color:var(--white);box-shadow:0 7px 18px #ef403547;font-size:19px;font-style:italic;font-weight:900;transform:skew(-5deg)}.office-topbar__brand-copy{display:flex;min-width:0;flex-direction:column;line-height:1.18}.office-topbar__brand-copy strong{overflow:hidden;font-size:12px;font-style:italic;font-weight:900;letter-spacing:.09em;text-overflow:ellipsis;white-space:nowrap}.office-topbar__brand-copy small{overflow:hidden;margin-top:3px;color:#8e949d;font-size:9px;letter-spacing:.04em;text-overflow:ellipsis;white-space:nowrap}.office-topbar__nav{display:flex;min-width:0;height:44px;align-items:center;justify-content:center;gap:5px}.office-topbar__nav button{position:relative;display:inline-flex;min-width:92px;height:40px;align-items:center;justify-content:center;gap:7px;border:1px solid transparent;border-radius:12px;padding:0 15px;background:transparent;color:#aeb3bb;font-size:11px;font-weight:750;transition:background-color .14s ease,color .14s ease,transform .14s ease}.office-topbar__nav button:hover{background:#ffffff12;color:var(--white)}.office-topbar__nav button.is-active{background:var(--white);color:var(--care-header);box-shadow:0 7px 18px #0000002b}.office-topbar__nav button.is-active:after{position:absolute;right:15px;bottom:-1px;left:15px;height:2px;border-radius:999px;background:var(--care-red);content:""}.office-topbar__nav button strong{display:grid;min-width:18px;height:18px;place-items:center;border-radius:999px;padding:0 5px;background:var(--care-red);color:var(--white);font-size:8px;font-weight:900}.office-topbar__actions{display:flex;min-width:0;align-items:center;justify-content:flex-end;gap:8px}.office-topbar__search{display:flex;height:36px;align-items:center;gap:7px;border:1px solid #353a43;border-radius:10px;padding:0 10px;background:var(--care-header-raised);color:#c4c8ce;font-size:10px}.office-topbar__search:hover{border-color:#505762;background:#2c313a;color:var(--white)}.office-topbar__search kbd{border:1px solid #484e58;border-radius:5px;padding:1px 5px;background:#1d2127;color:#9197a0;font-family:inherit;font-size:8px}.office-topbar__connection{display:inline-flex;align-items:center;gap:6px;color:#959ba4;font-size:9px;white-space:nowrap}.office-topbar__connection>span{width:7px;height:7px;border-radius:50%;background:#727984}.office-topbar__connection.is-connected{color:#a8d9c5}.office-topbar__connection.is-connected>span{background:#4ed49e;box-shadow:0 0 0 4px #4ed49e1f}.office-topbar__connection.is-connecting>span{background:#f1b742}.office-topbar__staff{display:flex;min-width:0;max-width:150px;align-items:center;gap:7px;border-left:1px solid #353a42;padding-left:12px;color:#bec3ca}.office-topbar__staff>span{display:flex;min-width:0;flex-direction:column;line-height:1.2}.office-topbar__staff strong,.office-topbar__staff small{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.office-topbar__staff strong{color:#f3f4f5;font-size:10px}.office-topbar__staff small{margin-top:2px;color:#858c95;font-size:8px}.office-topbar__logout{display:grid;width:36px;height:36px;flex:0 0 auto;place-items:center;border:1px solid transparent;border-radius:10px;padding:0;background:transparent;color:#8f959e}.office-topbar__logout:hover{border-color:#3c424b;background:var(--care-header-raised);color:var(--white)}.office-workspace{display:grid;min-width:0;min-height:0;grid-column:1;grid-row:2;grid-template-columns:minmax(340px,372px) minmax(0,1fr);overflow:hidden;background:var(--care-canvas)}.inbox-sidebar{display:flex;min-width:0;min-height:0;flex-direction:column;border-right:1px solid var(--care-line);background:var(--care-list)}.inbox-sidebar__header{display:flex;min-height:92px;flex:0 0 auto;align-items:flex-end;justify-content:space-between;padding:20px 20px 14px}.inbox-sidebar__header .eyebrow{color:var(--care-red);font-size:9px;letter-spacing:.18em}.inbox-sidebar__header h2{margin-top:4px;font-size:22px;font-weight:850;letter-spacing:-.045em}.inbox-sidebar__count{display:grid;min-width:30px;height:30px;place-items:center;border:1px solid var(--care-line);border-radius:10px;padding:0 7px;background:var(--white);color:var(--ink-700);box-shadow:0 4px 12px #16181c0d;font-size:10px;font-weight:850}.inbox-controls{flex:0 0 auto;padding:0 14px 10px}.inbox-mine-toggle{display:flex;width:100%;height:42px;align-items:center;justify-content:space-between;border:1px solid var(--care-line);border-radius:12px;padding:0 11px 0 13px;background:var(--white);color:var(--ink-700);box-shadow:0 4px 14px #1f1d1a0a;font-size:11px;font-weight:750}.inbox-mine-toggle:hover{border-color:var(--ink-300);color:var(--ink-950)}.inbox-mine-toggle.is-active{border-color:var(--care-header);background:var(--care-header);color:var(--white);box-shadow:0 8px 20px #171a2024}.inbox-mine-toggle__label{display:flex;align-items:center;gap:8px}.inbox-mine-toggle strong{display:grid;min-width:22px;height:22px;place-items:center;border-radius:7px;padding:0 5px;background:var(--ink-100);color:var(--ink-700);font-size:9px}.inbox-mine-toggle.is-active strong{background:var(--care-lime);color:#273008}.inbox-filter-chips{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:5px;margin-top:8px}.inbox-filter-chips button{display:flex;min-width:0;height:34px;align-items:center;justify-content:center;gap:4px;border:1px solid transparent;border-radius:10px;padding:0 6px;background:transparent;color:var(--ink-500);font-size:9px;font-weight:700}.inbox-filter-chips button:hover{background:#efede9;color:var(--ink-900)}.inbox-filter-chips button.is-active{border-color:#e4ded5;background:var(--white);color:var(--ink-950);box-shadow:0 3px 10px #1d1b180d}.inbox-filter-chips button.is-active:first-child{border-color:#ffd2cc;background:var(--care-red-soft);color:var(--signal-dark)}.inbox-filter-chips button strong{color:inherit;font-size:8px}.search-field{display:flex;height:40px;flex:0 0 auto;align-items:center;gap:8px;margin:0 14px 10px;border:1px solid var(--care-line);border-radius:12px;padding:0 11px;background:var(--white);color:var(--ink-400);box-shadow:none}.search-field:focus-within{border-color:#aeb3b9;box-shadow:0 0 0 3px #171a200d}.search-field input{font-size:10px}.conversation-list{gap:7px;padding:2px 9px 18px}.conversation-row{grid-template-columns:37px minmax(0,1fr) auto;gap:10px;min-height:83px;border:1px solid transparent;border-left-width:1px;border-radius:13px;padding:11px 10px;background:transparent}.conversation-row:hover{border-color:#e8e3dc;background:var(--white)}.conversation-row.is-selected{border-color:#ddd7cf;border-left-color:var(--care-red);background:var(--white);box-shadow:0 7px 20px #221f1c12}.conversation-row.is-selected:after{position:absolute;top:12px;bottom:12px;left:-1px;width:3px;border-radius:0 999px 999px 0;background:var(--care-red);content:""}.avatar--small{width:37px;height:37px;border-radius:12px;background:var(--care-header)}.conversation-row__top strong{font-size:12px;letter-spacing:-.02em}.conversation-row__message{font-size:10px}.conversation-panel{min-width:0;background:linear-gradient(#fff9,#fff9),radial-gradient(circle at 10% 10%,#f7ece8,transparent 38%),var(--care-canvas)}.conversation-header{min-height:76px;padding:11px 20px;background:#ffffffe8}.conversation-header__customer .avatar{width:42px;height:42px;border-radius:13px;background:var(--care-header)}.message-list{width:min(100%,940px);gap:14px;padding:28px 28px 24px}.message__bubble{border-radius:7px 15px 15px}.message--own .message__bubble{border-radius:15px 7px 15px 15px}.composer{width:calc(100% - 44px);max-width:940px;margin:0 22px 20px;border:1px solid #dfdbd5;border-radius:15px;box-shadow:0 12px 30px #1e1b1817}.customer-panel{top:72px;width:min(440px,calc(100vw - 24px));border-left-color:var(--care-line)}.office-shell>.dashboard,.office-management{min-width:0;min-height:0;grid-column:1;grid-row:2}.office-management{display:block;overflow:hidden}.office-management>.dashboard{width:100%;height:100%}.dashboard{background:radial-gradient(circle at 94% 4%,#ffe7e2,transparent 24%),var(--care-canvas)}@media(max-width:1180px){.office-topbar{grid-template-columns:178px minmax(290px,1fr) auto;gap:12px;padding:0 15px}.office-topbar__nav button{min-width:80px;padding:0 12px}.office-topbar__connection,.office-topbar__staff small{display:none}.office-workspace{grid-template-columns:340px minmax(0,1fr)}}@media(max-width:900px){.office-topbar{grid-template-columns:54px minmax(270px,1fr) auto}.office-topbar__brand-copy,.office-topbar__search span,.office-topbar__search kbd,.office-topbar__staff{display:none}.office-topbar__nav button{min-width:74px}.office-workspace{grid-template-columns:320px minmax(0,1fr);overflow:hidden}}@media(max-width:760px){.office-shell{display:block;height:100dvh;padding:112px 0 0}.office-topbar{position:fixed;top:0;right:0;left:0;display:grid;height:112px;grid-template-columns:minmax(0,1fr) auto;grid-template-rows:58px 54px;gap:0 8px;padding:0 12px}.office-topbar__brand{grid-column:1;grid-row:1}.office-topbar__brand-mark{width:34px;height:34px;border-radius:10px 4px;font-size:17px}.office-topbar__brand-copy{display:flex}.office-topbar__brand-copy small{display:none}.office-topbar__actions{grid-column:2;grid-row:1}.office-topbar__search{width:34px;height:34px;justify-content:center;padding:0}.office-topbar__logout{width:34px;height:34px}.office-topbar__nav{width:100%;height:48px;grid-column:1 / -1;grid-row:2;align-self:start;justify-content:stretch;gap:4px}.office-topbar__nav button{min-width:0;height:40px;flex:1;padding:0 10px}.office-workspace{display:grid;width:100%;height:calc(100dvh - 112px);grid-template-columns:minmax(0,1fr);grid-template-rows:minmax(0,1fr);overflow:hidden}.inbox-sidebar{display:flex;width:100%;grid-column:1;grid-row:1;border-right:0}.conversation-panel{display:none;grid-column:1;grid-row:1}.office-workspace.has-selection .inbox-sidebar{display:none}.office-workspace.has-selection .conversation-panel{display:flex}.inbox-sidebar__header{min-height:84px;padding:16px 16px 12px}.inbox-controls{padding-right:10px;padding-left:10px}.search-field{margin-right:10px;margin-left:10px}.conversation-list{padding-right:7px;padding-left:7px}.conversation-header{min-height:64px;padding:8px 10px}.mobile-back-button{display:grid}.message-list{padding:20px 12px}.composer{width:calc(100% - 18px);margin:0 9px 9px}.customer-panel{top:112px;bottom:0;width:100vw}.office-shell>.dashboard,.office-management{width:100%;height:calc(100dvh - 112px)}.office-management{display:block}.dashboard{height:100%;padding:18px 12px 40px}}@media(max-width:420px){.office-topbar__brand-copy strong{font-size:10px}.office-topbar__nav button{gap:5px;font-size:10px}.office-topbar__nav button strong{display:none}.inbox-filter-chips button{gap:3px;padding:0 4px}.inbox-filter-chips button svg{display:none}}